Shipping & Returns

Return Policy

Like many retailers, we guarantee our products; if an item hasn’t met your expectations, it may be returned provided it is in the same condition as has been shipped to you. If the product has been used or abused, it would not be refunded. Should it not meet your requirements it may be exchanged for another size for instance or returned for a refund. In either case, simply return the item for exchange, refund, repair, or credit. A 5% handling fee may be charged on requests for refunds if this is not due to the product’s non-performance. 
If you have any questions about our guarantee, please, email us at info@bumpgates.co.za ask at the Member Service Desk of any location, or call us at 012 803 0036 or +27 861 472 461 (Local & International). 

Returns and Exchanges

Returns and exchanges can be made by mail or at our warehouse. Please call our Service Center, if you wish to return or cancel an order placed online. 

Returning by mail


Please Note: Ensure that no duties or brokerage is payable by AC Trading cc trading as Bumpgates as such returns would not be accepted. 

If you are requesting an exchange, please remember to include sufficient payment for the return postage. Where applicable, please contact your local customs office for information about any taxes or duties that may be assessed on a return shipment. 

Please note: Our Processing Center cannot accept returns in person. Mail returns to: 
216 Propshaft Rd
Samcor Park X 1
Pretoria
South Africa

 

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